Crossroads
What is Crossroads?
The North Carolina (NC) Crossroads WIC System is a model information system that has replaced the 30-year old NC WIC Automated Data Processing (ADP) System. The system requirements for Crossroads were defined by a consortium led by the state of North Carolina and included Alabama, Virginia and West Virginia. Crossroads is a robust system that manages all facets of WIC operations, including client services and vendor management. Crossroads uses modern web (HTML/HTTP) technology, standard WIC data elements, and complies with federal policy and regulations.
Crossroads for Local Agency Staff
Crossroads Resources
The North Carolina Women, Infants, and Children (WIC) Crossroads system released a new software version (1.24) to local agency users on Monday, March 29, 2021.
- Crossroads Upgrade 1.24 Summary of Changes (PDF, 192 KB) - This document summarizes the fixes and changes included with the upgrade to 1.24.
- Crossroads Upgrade 1.22 Summary of Changes (PDF, 183 KB) - This document summarizes the fixes and changes included with the upgrade to 1.22.
- Crossroads Upgrade 1.21 Summary of Changes (PDF, 152 KB) - This document summarizes the fixes and changes included with the upgrade to 1.21.
- Crossroads Upgrade 1.19 Summary of Changes (PDF, 154 KB) - This document summarizes the fixes and changes included with the upgrade to 1.19.
- Crossroads Upgrade 1.17 Guidance (PDF, 182 KB) - This document summarizes the fixes and changes included with the upgrade to 1.17.
- Assigned Risk Codes Breastfeeding Women (PDF, 166 KB)
- Assigned Risk Codes Children (PDF, 136 KB)
- Assigned Risk Codes Infants (PDF, 143 KB)
- Assigned Risk Codes Non-Breastfeeding Women (PDF, 142 KB)
- Assigned Risk Codes Pregnant Women (PDF, 152 KB)
- Risk Code 503 (PDF, 714 KB)
- Category Change (PDF, 125 KB)
- CNDS (PDF, 1 MB)
- Documenting Income Eligibility in Crossroads (PDF, 954 KB)
- Family Assessment Questions (PDF, 93 KB)
- Mid-Year/Mid-Certification Assessment Guidance (PDF, 92 KB)
- Road Map for a Complete Certification (PDF, 1.2 MB)
- Care Plan History (PDF, 196 KB)
- Documenting Low-Risk Nutrition Education (PDF, 283 KB)
- Documenting Referrals in Crossroads (PDF, 572 KB)
- Referral Updates (DOCX, 29 KB)
- wichealth.org and Crossroads (PDF, 486 KB)
Prescribing and Issuing Food Benefits
- Add Formula: eWIC (PDF, 532 KB)
- Add Formula Quick Reference Guide: eWIC (PDF, 91 KB)
- Exchange Formula After Redemption: eWIC (PDF, 1.2 MB)
- Exchange Formula After Redemption Quick Reference Guide: eWIC (PDF, 94 KB)
- FMNP Delayed Signature Procedure (PDF, 626 KB)
- Formula Wizard (PDF, 956 KB)
- Foster Child: eWIC Reference Guide (PDF, 329 KB)
- Increase Formula After Redemption (PDF, 447 KB)
- Issuance of Exempt Formula to Infants Six to Eleven Months of Age (PDF, 583 KB)
- Issuing an eWIC Card (PDF, 398 KB)
- Issuing Food Benefits: eWIC (PDF, 69 KB)
- Modifying Food Packages (PDF, 804 KB)
- Replace Current Benefits (PDF, 294 KB)
- Issuing Formula 0 Month Resource (PDF, 632 KB)
- Inventory (PDF, 825 KB)
- Master Calendar (PDF, 3.9 MB)
- Scheduling (PDF, 3.2 MB)
- Scheduling Reports (PDF, 840 KB)
- Template Resource (PDF, 4 MB)
Breastfeeding Care Plan and Supplies
- Breast Pump Issuance (PDF, 1.1 MB)
- Breast Pump Return (PDF, 243 KB)
- Breastfeeding Complications Crosswalk (PDF, 91 KB)
- Breastfeeding Supplies (PDF, 766 KB)
- Breastfeeding Supplies Inventory Form (PDF, 183 KB)
- Breastfeeding Supplies Release Liability Loan Agreement - English (PDF, 17 KB)
- Breastfeeding Supplies Release Liability Loan Agreement - Spanish (PDF, 18 KB)
- Multi-User Electric BP Return Receipt (PDF, 170 KB)
- Missed Appointment Letter Template (PDF, 104 KB)
- My Rights and Responsibilities (PDF, 249 KB)
- Español: Derechos y responsabilidades (PDF, 284 KB)
- North Carolina WIC Program Notice Template (PDF, 15 KB)
- Printing Missed Appointment Notifications (PDF, 909 KB)
- Crossroads Reports Training Handout (PDF, 973 KB)
- Local Agency Access Reports (PDF, 77 KB)
- Teletask Two Way Texting Resource
- Crossroads Training Videos (N.C. DHHS YouTube site)
- Crossroads User Access Form (PDF, 171 KB)
- Scanning Documents (PDF, 321 KB)
- Teletask Auto Dialer (PDF, 302 KB)
- Transfer Between Families Error Code 2050 (PDF, 459 KB)
- Transfer Out of State (PDF, 170 KB)
- Transferring: Gap in Benefits (PDF, 477 KB)
Manuals
North Carolina WIC Program Manual
The North Carolina WIC Program Manual has been revised and the links below reflect the updated edition.
- Table of Contents (PDF, 161 KB)
- List of Attachments (PDF, 28 KB)
- Glossary and Abbreviations (PDF, 51 KB)
- Chapter 1: Introduction to WIC (PDF, 1.07 MB)
- Chapter 2: State Agency Organization (PDF, 223 KB)
- Chapter 3: Local Agency Agreements/Contracts (PDF, 179 KB)
- Chapter 4: Civil Rights (PDF, 372 KB)
- Chapter 5: Nutrition Education (PDF, 326 KB)
- Chapter 6: Certification/Participation Table of Contents (PDF, 137 KB)
- Chapter 6A: Application Process (PDF, 433 KB)
- Chapter 6B: Income Eligibility (PDF, 1.52 MB)
- Chapter 6C: Nutrition Assessment (PDF, 967 MB)
- Chapter 6D: Participant Notifications (PDF, 340 KB)
- Chapter 6E: Certification in Special Situations (PDF, 305 KB)
- Chapter 6F: Program Abuse by Participants (PDF, 141 KB)
- Chapter 7: Approved Food Package (PDF, 967 KB)
- Chapter 8: Food Benefit Issuance (PDF, 356 KB)
- Chapter 9: Breastfeeding Program Management (PDF, 1.03 MB)
- Chapter 10: Caseload Management (PDF, 798 KB)
- Chapter 11: Vendor Management (PDF, 884 KB)
- Chapter 12: Fiscal Management (PDF, 740 KB)
- Chapter 13: Records Retention (PDF, 170 KB)
- Chapter 14: Administrative Appeals (PDF, 215 KB)
- Chapter 15: Monitoring/Auditing (PDF, 761 KB)
- Chapter 16: Confidentiality (PDF, 94 KB)
- Chapter 17: Information Services (PDF, 329 KB)
Last Modified: 1-14-2022