WIC Crossroads

What is Crossroads?

The North Carolina (NC) Crossroads WIC System is a model information system that has replaced the 30-year old NC WIC Automated Data Processing (ADP) System. The system requirements for Crossroads were defined by a consortium led by the state of North Carolina and included Alabama, Virginia and West Virginia. Crossroads is a robust system that manages all facets of WIC operations, including client services and vendor management. Crossroads uses modern web (HTML/HTTP) technology, standard WIC data elements, and complies with Federal policy and regulations.

Crossroads for Local Agency Staff

Crossroads Resources

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 Crossroads Software Upgrade

The North Carolina Women, Infants, and Children (WIC) Crossroads system will release a new software version ( to local agency users on Monday, May 20, 2019.

  • Crossroads Upgrade 1.19 Summary of Changes (PDF, 154 KB) - This document summarizes the fixes and changes included with the upgrade to 1.19.
  • Crossroads Upgrade 1.17 Guidance (PDF, 182 KB) - This document lists the current status of known issues and offers guidance for local agency staff to address each issue. This guidance document replaces the Crossroads Guidance document dated 9.11.17.

 Application and Certification

 Care Plan

 Prescribing and Issuing Food Benefits



 Breastfeeding Care Plan and Supplies





North Carolina WIC Program Manual

N.C. WIC Program Manual

The North Carolina WIC Program Manual has been revised to reflect the implementation of the Crossroads system. Note: Some of the files listed below are large and will require sufficient time for download.




Last Modified: November 21, 2019