North Carolina WIC - Women, Infants & Children

NC eWIC

NC eWIC Card

Overview

The North Carolina WIC Program is moving from a paper-based method of WIC benefit issuance to an electronic benefit transfer system (eWIC). Instead of paper food instruments, WIC food benefits will be loaded onto an EBT card at the local WIC clinic.

eWIC for Vendors

The North Carolina WIC Program is moving from a paper-based method of WIC benefit issuance to an electronic benefit transfer system (eWIC). We will be piloting eWIC from October 4, 2017 to December 31, 2017. The pilot region includes the following counties: Bladen, Brunswick, Columbus, Duplin, New Hanover, Onslow, and Pender. After the pilot period, there are ten rollout weeks scheduled from January 22, 2018 through May 11, 2018. During this time eWIC will be rolled out to the remainder of the counties in the state. Please see the memo below for more details regarding the transition to eWIC.

eWIC for Local Agencies

Electronic Benefits Transfer (EBT) is coming to North Carolina WIC

 eWIC Frequently Asked Questions

1. What is the possibility of using WIChealth.org for doing Food Benefit Issuances and loading cards remotely?

The Nutrition Services Branch (NSB) is in the final stages of testing WIChealth.org and we hope that it will be fully functional during eWIC rollout. Remote issuance of food benefits to the eWIC card will be allowed for reasons similar to the current policies for mailing food instruments. This policy will be reviewed during an upcoming webinar on eWIC policies and procedures.

2. Will there be machines at each computer to load cards, not just at the processing assistants' computers?

Yes, any local agency WIC staff who prescribe or issue food benefits will have an eWIC card reader. The card reader is smaller than a computer mouse and can be attached to the side of your computer monitor.

3. Will foster children have their own card so that their benefits will be kept separate from other members in the foster family?

Yes, foster children will have their own eWIC card.

4. Does eWIC update in Crossroads in real time? For example, if a participant uses their card in a store at 10 am and then contacts the WIC office at 10:15 am and states that they have lost their card, will Crossroads reflect the 10 am purchase?

Yes, Crossroads reflects eWIC purchases in real time.

5. Will the education materials that will be distributed 3 months prior to roll out explain to participants how to use multiple payment methods (WIC EBT, Food Stamps, Cash, Debit card etc.) in one transaction?  

No, but training for WIC staff and educational materials for WIC participants will be provided before rollout. WIC participants should be educated on how to use eWIC when they are issued their card for the first time.

6. Will the app that is associated with eWIC have the capability to send the participant an alert when their WIC EBT card is empty to remind them that it’s time for their card to be reload/time for their appointment?

The eWIC app (Bnft) will provide WIC participants with balances (including zero balance). Alerts can be sent if selected by the participant, but the app does not communicate with the Crossroads scheduling module. NSB is in the final stages of testing the Teletask Autodialer and we hope that it will be fully functional during eWIC rollout to remind WIC participants of upcoming appointments.

eWIC for Participants

NC eWIC is coming!

Questions about eWIC?

 

 


Department of Health and Human Services

North Carolina Public Health