North Carolina WIC - Women, Infants & Children


What is Crossroads?

The North Carolina (NC) Crossroads WIC System is a model information system that has replaced the 30-year old NC WIC Automated Data Processing (ADP) System. The system requirements for Crossroads were defined by a consortium led by the state of North Carolina and included Alabama, Virginia and West Virginia. Crossroads is a robust system that manages all facets of WIC operations, including client services and vendor management. Crossroads uses modern web (HTML/HTTP) technology, standard WIC data elements, and complies with Federal policy and regulations.

Crossroads for Local Agency Staff

Crossroads Resources

Crossroads Software Upgrade

The North Carolina Women, Infants, and Children (WIC) Crossroads system will release a new software version ( to local agency users. This release is scheduled for Monday, May 2, 2016.

Downloading Crossroads Production Instructions (PDF, 247 KB): This guidance describes how to download the new version to each local user’s desktop to replace the prior version. The Nutrition Services Branch (NSB) recommends that users in a local agency clinic site stagger their downloads; this is especially important for larger sites and sites known to have slower-performing networks. This may require one user to complete the download before a subsequent user starts the download. If at all possible, NSB strongly recommends the download to each desktop be performed before the clinic site begins serving participants. We also strongly recommend that you communicate with your local or county IT staff about this upcoming release installation and request that they are available for technical assistance the morning of Monday, May 2.

Crossroads Upgrade Guidance (PDF, 814 KB)

Changes Summary (PDF, 318 KB)

Crossroads was implemented in local agencies between February and December 2014, and most local users now have several months of experience with the system. There are over 1800 established local users in 170 sites serving over 257,000 participants statewide. With the millions of individual transactions that have occurred so far, there have been relatively few issues with the system. NSB staff continue to work towards resolution of reported issues. This document lists the current status of known issues and offers guidance for local agency staff to address each issue. This guidance document replaces the Crossroads Guidance document dated 9.28.15.

Application and Certification

Prescribing Food

Issuing Food Instruments



Breastfeeding Care Plan and Supplies





North Carolina WIC Program Manual

N.C. WIC Program Manual

The North Carolina WIC Program Manual has been revised to reflect the implementation of the Crossroads system. Note: Some of the files listed below are large and will require sufficient time for download.


Department of Health and Human Services

North Carolina Public Health